Frequently Asked Questions
Company
Who are you guys?Three guys that live in Washington, DC. OK, well one of us lives in DC. Two more in the metro boroughs of VA and MD.
Why shirts?Well, it truly started with a need - we couldn't find shirts that fit and were reasonably priced. Beyond that, we do see the modern dress shirt as the most important single garment in a man's wardrobe.
Where are you located?In the heart of Georgetown in Washington, DC: 3307 M Street NW #301. Let us know if you'd like to stop by! Email service@hughandcrye.com, or call 202-250-3807.
Why is your site not open to everyone?We're glad you asked. First, know that we're happy to provide access to anyone that wants it, period.
We've always wanted to launch exclusively to our extended set of family and friends. Our philosophy is this: create a compelling product and build a brand that's loved by few, rather than simply acknowledged by many. We can scale the former.
We take all feedback to heart - and we hope that everyone feels comfortable enough to tell us what's on their mind.
No, we're an online retailer. But if you're in the metro-DC area, come see us at our office/warehouse/sometimes bar.
Who are your models?Our friends. Regular guys, that have never modeled before and happen to be photogenic. They're good people, and we see them as an extension of our brand.
Product/Design
What types of fabrics do you use?Our launch product is made of the finest Italian fabric: two-ply long-staple Egyptian cotton, in 100s, 120s and 140s (yarn count). Happy to tell you why this is important, just send us a note: info@hughandcrye.com.
Where are your shirts manufactured?India! More info on this here and here.
How should I care for my Hugh & Crye shirt?We're glad you asked! See our care instructions here. And please feel free to give us a call or email if you have any questions at all.
Are your shirts wrinkle free?All of the fabrics we use have been treated at the mill for 'easy care'. This just means that they should be easier to handle after a wash - easier to iron, with less stubborn wrinkles. The higher the yarn count, naturally the more likely the shirt will wrinkle given it is a finer fabric.
I have long arms... will your shirts fit me?We have every reason to think so. Check out the way we approach fit, and if you have any questions at all, give us a shout.
Do you have shirts for women?We're super focused on men's dress shirts at the moment. That said, we're always listening to our customers, and should there be a need for women's shirts (or any other product for that matter), we will do our best to bring them to market.
I want to gift a friend...First, check out the way we approach fit, and see if you can place your friend into a size. If you need help, send us an email at service@hughandcrye.com with a picture of your friend (please keep these PG, and waist up). We'll help you find the right size.
Orders
Can you ship internationally?Absolutely! But let us know in advance (service@hughandcrye.com) so that we can ensure the most reliable and economical way to do so.
What forms of payment do you accept?All major credit cards: American Express, Visa, Mastercard, Discover. We also take debit cards.
What is your return policy?It's pretty simple: whatever the reason, if you are unhappy with your shirt, let us know, and we will make it right. Call 202-250-3807 or email service@hughandcrye.com. Return shipping is on us.
What are my shipping options?We decided to partner with FedEx for all of our shipping. You can choose from several shipping options, including Ground which is the most economical. If you're in the metro-DC area, you can always pick up your order at our office.
