Returns & Exchanges

Our Return Policy 

For any full-price items

You have 30 days to return or exchange, for any reason. Just email us at [email protected] and we'll send you a free return label. After 30 days, we can only accept exchanges for another size, or returns for store credit. You can either mail the item back to us yourself, or request a return label from us, for which you will be charged $8. (We’ll cover the exchange shipping) 

For promotional items and final sale items

If you have purchased an item discounted due to promotional or final sale pricing, your options are a bit more limited. If the item absolutely does not fit, go ahead and email us at [email protected]. We can only accept exchanges for another size, or returns for store credit. You can either mail the item back to us yourself, or request a return label from us, for which you will be charged $8. (We’ll cover the exchange shipping) 

The Fine Print

One favor, however: if you'd like to return or exchange your shirt, please do not wear it out or launder it. We're pretty easy going about returns and exchanges, but it's really hard to resell a shirt that smells of cologne and has obvious signs of wear on the collar. And, please keep any returns and exchanges under 30 days. Every now and then, we get a guy that wants to return a shirt after wearing it for a year. C'mon guy, you know better.

International Orders

Unfortunately, we're unable to provide our international customers with a prepaid return label. As a result, international customers are responsible for return shipping. Otherwise, our above policy applies for international orders. And if you'd like to send your order back, please send it to:

Hugh & Crye
300 Tingey ST SE #140
Washington, DC 20003

 

Email Us

[email protected]

Call Us

(202) 250-3807