Frequently Asked Questions
Who are you guys?
The short version: We're a team of passionate people on a crusade to eliminate ill-fitting shirts from cubicles and bars around the world. Check out our about Hugh & Crye page for the full story.
Well, it truly started with a need: we couldn't find shirts that fit and were reasonably priced. Beyond that, we do see the modern dress shirt as the single most important garment in a man's wardrobe. Learn more about our amazing shirts.
Where are you located?
In the heart of Navy Yard in Washington, DC: 300 Tingey Street SE #140. Our store hours are 10 a.m. to 7 p.m., Monday through Friday, and Saturday from noon to 4 p.m. If you have any questions outside of those times, please feel free to contact us at firstname.lastname@example.org or call 202-250-3807.
Do you have retail locations?
Yup, here in Washington, DC. Come visit us in our store.
Who are your models?
Our friends and colleagues. Regular guys that just so happen to be photogenic. They're good people, and we see them as an extension of our brand.
What types of fabrics do you use?
We try to source the best cotton for our shirts, and that happens to be mostly from Italian mills. Two-ply long-staple 100% Egyptian cotton, in 100s, 120s and 140s (yarn count). Happy to tell you why this is important! Just check out the Anatomy of a Hugh & Crye Dress Shirt which provides an in-depth guide to dress shirt fabrics and dress shirt weaves.
Where are your shirts manufactured?
We manufacturer all over the world. Our shirts and blazers are primarily manufactured in India using Italian fabrics. We're big fans of Made in the USA, but until we can make the economics and production needs work, we'll have to stick to producing our shirts and blazers elsewhere. We haven't given up on it yet, though! Our ties and pocket squares are made in Virginia and DC, and our fitted T-shirts are made in LA.
How should I care for my Hugh & Crye Shirt?
Are your shirts wrinkle free?
All of the fabrics we use have been treated at the textile mills for 'easy care.' This just means that they should be easier to handle after a wash—easier to iron, with less stubborn wrinkles. The higher the yarn count, naturally the more likely the shirt will wrinkle given it is a finer fabric. We don't use traditional "wrinkle free" treatments that are popular with other brands such as Brooks Brothers because it involves heavy chemicals that are harmful to the environment and the people that handle them. Learn more about our approach to responsible sourcing.
I have long arms...will your shirts fit me?
Do you have shirts for women?
We're super focused on menswear at the moment. That said, we're always listening to our customers, and should there be a need for women's shirts (or any other product for that matter), we will do our best to bring them to market. We also have some female customers who wear our men's shirts in smaller sizes.
I want to gift a friend...
Awesome. Check out our gift card.
Can you ship internationally?
Absolutely! Let us know if you have any difficulties during checkout. Simply email email@example.com.
What forms of payment do you accept?
All major credit cards: American Express, Visa, and Mastercard. We also take debit cards. Unfortunately, due to issues with fraud, we do not accept Discover.
What is your return policy?
It's pretty simple: If you are unhappy with your shirt for whatever reason, let us know, and we will make it right. Call 202-250-3807 or email firstname.lastname@example.org to initiate the return or exchange.
What are my shipping options?
We partner with FedEx, USPS, and UPS in order to offer you the lowest shipping cost available. You can choose from several options, including "Ground" which is the most economical. If you're in the metro DC area, you can always select the "Local Pickup" shipping option and pick up your order at our store.