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Returns & Exchanges

Returns made easy with Hugh & Crye

We stand behind our product, sizing, and philosophy; If something doesn't quite fit your body, your values, your character, it throws everything off balance. So, we’ll do whatever we can to make your purchase right for you, as quickly as possible.

30 days - Full Refund, Full Exchange, or Store Credit
60 days - Full Exchange or Store Credit
90 days - Store Credit

Start a return or exchange

Refunds (Within 30 Days)

Visit our Returns/Exchanges portal to receive a return label. There is a $6 fee for the return shipping and restocking of your purchase. If you prefer to send back the order yourself, please see below for instructions.

Refunds usually take 2-3 business days to settle in your bank account. On occasion this can take longer, so feel free to email us at [email protected] if you’re unable to see your refund after 7 days.

Exchanges (Within 60 Days)

If you would like to make an exchange, visit the Returns/Exchanges portal, and we’ll cover the cost of both return and exchange shipping to you. Our team is more than happy to assist with any fit-related or general questions you may have. If there is a variance with the order total, we’ll square up the difference with you.

Store Credit (Within 90 Days)

If you've had your order for less than 90 days, we're happy to offer you full store credit, as long as your items haven't been worn or laundered. We’ll cover the cost of return shipping, and issue you store credit via email that can be used at any future point.

Final Sale Items

Final Sale items are heavily discounted and unable to be returned, or exchanged. These items are clearly noted in the shopping cart during the checkout process. Final Sale items can be found here.

Worn, Washed, Laundered, Altered & Damaged Items

We are unable to resell worn (but of course try it on!), washed, laundered, altered, or damaged products. You might be surprised to hear that we do, at times, receive back shirts that smell like smoke, have a dirty collar, show signs of wear, or have been laundered. Don’t be that guy, please.

Sending Packages Back Yourself

If you would like to send your order back to us on your own, the address to use is:

Hugh & Crye
3212 O St NW
Suite 5
Washington, DC 20007

If you're shipping items back to us and using your own shipping label, we ask that you hold onto the tracking information. If your package is lost, there’s unfortunately not much we can do without having that information.

Exceptions For International Orders

Our above policies apply for international orders, with one exception: we're unable to provide our international customers with a prepaid return shipping label. As a result, you are responsible for your return shipping. If you'd like to send your order back, please send it to:

Hugh & Crye
3212 O St NW
Suite 5
Washington, DC 20007

Beginning Your Return Or Exchange

Simply visit our Returns/Exchanges portal and follow the instructions below:

  • Enter your order number
  • Enter your shipping zip code
  • Follow the prompts to receive a shipping label:
    • Select Exchange or Return
    • Select reason
    • Confirm your choice
    • Immediately receive shipping label
  • Print the shipping label, repackage your items, tape the label to the package, and it will be ready to drop off with the indicated carrier.

You can find your order number on the packing receipt that was shipped with your order, in your email confirmation, or by logging in to Your Account to see all of your orders.

Returns & Exchanges Are Quick & Easy

We believe that you shouldn’t have to wait long to get what you need from us. As a result, we aim to turn around all returns and exchanges within 48 hours of receiving your order. Please keep in mind that during peak shopping periods, like winter holidays, there might be a slight delay in the response time. We assure you that we’re processing all orders as quickly as possible.


Start a return or exchange