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Returns & Exchanges

Returns made easy with Hugh & Crye

We stand behind our product, sizing, and philosophy; If something doesn't quite fit your body, your values, your character, it throws everything off balance. So, we’ll do whatever we can to make your purchase right for you, as quickly as possible.

30 days - Full Refund, Full Exchange, or Store Credit
60 days - Full Exchange or Store Credit
90 days - Store Credit

Refunds (Within 30 Days)

Reach out to us within 30 days of receiving your order, and we’ll email you a return label. There is a $6 fee for the return shipping and restocking of your purchase. If you prefer to send back the order yourself, please see below for instructions.

Refunds usually take 2-3 business days to settle in your bank account. On occasion this can take longer, so feel free to email us at [email protected] if you’re unable to see your refund after 7 days.

Exchanges (Within 60 Days)

If you would like to make an exchange, reach out to us within 60 days of receiving your package, and we’ll cover the cost of both return and exchange shipping to you. Our team is more than happy to assist with any fit-related or general questions you may have. If there is a variance with the order total, we’ll square up the difference with you.

Store Credit (Within 90 Days)

If you've had your order for less than 90 days, we're happy to offer you full store credit, as long as your items haven't been worn or laundered. We’ll cover the cost of return shipping, and issue you store credit via email that can be used at any future point.

Final Sale Items

Final Sale items are heavily discounted and unable to be returned, or exchanged. These items are clearly noted as such in a few areas: the “Story” section of each product page, and during the checkout process. Final Sale items can be found here.

Worn, Washed, Laundered, Altered & Damaged Items

We are unable to resell worn (but of course try it on!), washed, laundered, altered, or damaged products. You might be surprised to hear that we do, at times, receive back shirts that smell like smoke, have a dirty collar, show signs of wear, or have been laundered. Don’t be that guy, please.

Sending Packages Back Yourself

If you would like to send your order back to us on your own, the address to use is:

Hugh & Crye
2417 Evarts St NE
Washington, DC 20018

If you're shipping items back to us and using your own shipping label, we ask that you hold onto the tracking information. If your package is lost, there’s unfortunately not much we can do without having that information.

Exceptions For International Orders

Our above policies apply for international orders, with one exception: we're unable to provide our international customers with a prepaid return shipping label. As a result, you are responsible for your return shipping. If you'd like to send your order back, please send it to:

Hugh & Crye
2417 Evarts St NE
Washington, DC 20018

Beginning Your Return Or Exchange

Simply email us at [email protected], and include the following:

  • Your order number
  • What item/s you’re returning
  • The reason you’re returning the item/s:
    • Color
    • Fabric
    • Style
    • Too Long
    • Too Loose
    • Too Short
    • Too Tight
    • Other: any feedback helps!

If it’s an exchange, let us know which size and item/s you’d like in exchange. Once we receive your email, a member of our team will reach out to help you.

Returns & Exchanges Are Quick & Easy

We believe that you shouldn’t have to wait long to get what you need from us. As a result, we aim to turn around all returns and exchanges within 48 hours of receiving your order. Please keep in mind that during peak shopping periods, like winter holidays, there might be a slight delay in the response time. We assure you that we’re processing all orders as quickly as possible.

This policy was last updated on August 30, 2017.