Privacy Policy

Orders and Uses of Information

Before making a purchase from www.hughandcrye.com (“Site"), you are required to create a user name and password. This user name and password functionality offers our customers the ability to quickly and easily proceed through the check out process on repeat visits. If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We do not store your credit card information as part of this optional service. There is also the option to receive our Email Newsletter updates. If you choose to receive these you should expect weekly HTML newsletter content to arrive at the email address you provided with your purchase. Hugh & Crye LLC is the sole owner of the information collected on the Site.

Surveys or Contests

Hugh & Crye often provides you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code), but may also include behavioral (purchase habits) and attitudinal (willingness to purchase in the future) information. We use this information to notify contest winners and award prizes and to send participants our HTML email newsletter. We sometimes run contests in conjunction with other websites or services. When we do so, any information you provide as a result of entering the contest or survey may also be provided to the affiliate but such practices will always be clearly marked at the point of entry.

Special Offers and Updates

We will occasionally send you information on products, special deals & promotions. You can sign up for these emails from us any time on the Site. Out of respect for your privacy, we present the option not to receive these types of communications as well; please send an email to unsubscribe@hughandcrye.com.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe; please send an email to unsubscribe@hughandcrye.com.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Security and Supplementation of Information

We would like you to have a enjoyable and secure shopping experience on the Site; therefore, protecting your credit card information is important to us. We use the 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than the Site. To double-check for security, you can tell that the "http" in the web address will be replaced by "https". Secure pages slow down websites so you will only see this on our checkout pages. In order to process your credit card orders, we use Thawte, a third party service, to validate & verify your account information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can send email us at info@hughandcrye.com

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. We could use third-party tracking services: Google Analytics, Webtrends & Clicktracks that use cookies to track non-personally identifiable information about visitors.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Hugh & Crye. Please be aware that we, Hugh & Crye, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our account page, or by emailing our Customer Service team at service@hughandcrye.com or by contacting us by telephone or postal mail at the contact information listed below.

Business Transitions

In the event the Site goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email [prominent notice on our Web site for 30 days] of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.